Servicevilkår

Last updated: January 10, 2026 

TERMS AND CONDITIONS OF SERVICE

Service: Accommodation & Venue Rental ("Curated Stays") Provider: Chapters Institute Effective Date: January 10, 2026

1. PREAMBLE AND SCOPE OF AGREEMENT

1.1. The Agreement: These Terms and Conditions ("Terms") constitute a binding legal agreement between Chapters Institute ("Provider," "we," "us") and the individual or entity booking the services ("Guest," "Client," "you"). 1.2. Nature of Services: The Provider acts exclusively as a supplier of short-term accommodation and venue facilities. 1.3. Exclusion of Package Travel Directives: The Guest expressly acknowledges and agrees that the services provided hereunder do not constitute a "package travel" arrangement under the Danish Package Travel Act (Lov om pakkerejser) or EU Directive 2015/2302. The Provider does not combine transport, rental services, and tourist activities into a single inclusive price. 1.4. Entire Agreement: These Terms supersede all prior agreements, arrangements, and understandings between the parties and constitute the entire agreement between the parties relating to the subject matter hereof.

2. BOOKING AND CONTRACT FORMATION

2.1. Reservation Request: A booking is considered a binding offer from the Guest to lease the accommodation on the specified dates. 2.2. Confirmation: The contract is formed solely when the Provider issues a written "Booking Confirmation" via email. The Provider reserves the absolute right to decline any booking request without justification. 2.3. Non-Transferability: The booking is personal to the Guest and may not be assigned, transferred, or resold to a third party without the Provider's prior written consent, which may be withheld at our sole discretion.

3. PAYMENT TERMS AND NO-REFUND POLICY

3.1. Payment Schedule: Unless otherwise explicitly agreed in writing by the Provider: * Upon Booking: Unless otherwise expressly stated in writing, 100% of the Total Accommodation Fee is due immediately to secure the reservation. 3.2. Strict No-Refund Policy: By entering into this Agreement, the Guest acknowledges that the Provider incurs significant upfront costs and opportunity costs by removing the property from the market. UNLESS OTHERWISE IS EXPRESSLY STATED IN WRITING, PAYMENTS MADE TO CHAPTERS INSTITUTE ARE STRICTLY NON-REFUNDABLE AND NON-TRANSFERABLE. 3.3. Waiver of Rights: The Guest explicitly waives any statutory cooling-off period or right of withdrawal (in danish: fortrydelsesret), as the service pertains to the provision of accommodation for leisure purposes on specific dates (cf. Danish Consumer Contracts Act § 18, stk. 2, nr. 12). 3.4. Late Payment: Failure to settle any invoice immediately upon receipt constitutes a material breach, authorising the Provider to cancel the booking immediately without notice and retain all monies paid. Such removal shall not relief the Guest from its payment obligations.

4. THE "DIRECT-TO-LOCAL" MODEL (THIRD-PARTY SERVICES)

4.1. Curated Recommendations: As a courtesy, the Provider may furnish the Guest with a "Curated Itinerary" or list of recommended local artisans, guides, restaurants, and transport providers ("Local Suppliers"). 4.2. No Agency Relationship: The Provider is not an agent, reseller, or organizer for these Local Suppliers. 4.3. Direct Contracting: Any engagement of Local Suppliers is a direct contractual relationship between the Guest and the Local Supplier. * The Guest shall pay the Local Supplier directly. * The Provider shall not accept funds on behalf of Local Suppliers. 4.4. Disclaimer of Liability: Chapters Institute assumes zero liability for the acts, omissions, insolvency, negligence, or safety standards of any Local Supplier. If a recommended guide fails to show up, or a restaurant causes food poisoning, the Guest’s sole recourse is against that specific Local Supplier.

5. GUEST OBLIGATIONS AND CODE OF CONDUCT

5.1. Duty of Care: The Guest is responsible for treating the accommodation, furniture, and amenities with care. 5.2. Damages & Indemnity: The Guest agrees to indemnify and hold the Provider harmless against all costs, expenses, and losses resulting from damage to the property caused by the Guest or their party. The Provider reserves the right to charge the Guest’s credit card on file for any such damages. 5.3. Behavioral Standards: The Provider maintains a zero-tolerance policy for: * Illegal drug use or possession. * Excessive noise violating local ordinances. * Harassment of staff, neighbors, or other guests. 5.4. Right to Evict: Breach of Clause 5.3 entitles the Provider to terminate the Guest’s stay immediately ("Eviction"). In the event of Eviction, the Guest must vacate the premises immediately, and no refund will be issued for the unused portion of the stay.

6. LIMITATION OF LIABILITY

6.1. Cap on Liability: To the fullest extent permitted by Danish Law, the Provider’s total aggregate liability to the Guest for any claim arising out of this Agreement (whether in contract, tort, or otherwise) shall never exceed the total amount actually paid by the Guest to the Provider for the accommodation. 6.2. Exclusion of Indirect Damages: Under no circumstances shall the Provider be liable for any indirect, special, incidental, or consequential damages, including but not limited to: * Loss of profit or business opportunity. * Cost of alternative accommodation. * Wasted travel costs (flights, visas). * Loss of enjoyment or emotional distress. 6.3. Force Majeure: The Provider shall not be liable for any failure or delay in performance due to causes beyond its reasonable control, including but not limited to acts of God, war, strikes, pandemics, government lockdowns, or failure of public utilities (Force Majeure). In a Force Majeure event, the Provider is not obligated to refund any payments but may, at its sole discretion, offer a credit voucher.

7. INSURANCE AND HEALTH

7.1. Mandatory Insurance: It is a condition of booking that the Guest possesses comprehensive travel insurance covering cancellation, medical emergencies, personal liability, and repatriation. 7.2. Acceptance of Risk: The Guest acknowledges that participation in any activities during their stay is voluntary and at their own risk. The Provider bears no responsibility for personal injury or death, except where caused by the Provider’s gross negligence proven in a court of law.

8. INTELLECTUAL PROPERTY AND MEDIA

8.1. Content: All itineraries, guides, and materials provided by the Provider are the intellectual property of Chapters Institute and may not be shared, published, or reproduced without permission. 8.2. Marketing Consent: The Guest grants the Provider a perpetual, royalty-free license to use photographic or video content featuring the Guest (captured during the stay) for marketing and promotional purposes.

9. GOVERNING LAW AND DISPUTE RESOLUTION

9.1. Choice of Law: This Agreement and any dispute or claim arising out of or in connection with it shall be governed by and construed in accordance with Danish Law. 9.2. Exclusive Jurisdiction: The parties irrevocably agree that the City Court of Copenhagen (Københavns Byret) shall have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with this Agreement.